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Columbia Asia Hospitals looking for Front Office Assistant

Columbia Asia Hospitals looking for Front Office Assistant

The company of Columbia Asia Hospitals looking for Front Office Assistant. If you’re a fresher and looking for the job then got through the details below.

Columbia Asia Hospitals looking for Front Office Assistant

Job details:

  • Role: Front Office/Guest Relations Executive/Manager
  • Role Category: Front Office/Customer Care
  • Salary: INR 1,75,000 – 2,25,000 P.A. As per organisation standards
  • Functional Area: Hotels, Restaurants
  • Employment Type: Permanent Job, Full Time
  • Industry:Medical / Healthcare / Hospitals
  • Location: Hebbal, Bangalore

Keyskills

  • Customer care
  • Front office
  • Guest relations
  • Patient care relations
  • Receptionist
  • Kannada + English + Hindi
  • With exceptional communication skills written and verbal
  • Receptionist and Console Management
  • Tele Caller
  • Front Desk Receptionist

Qualification:

  • Undergraduate (with minimum 1 year of relevant customer care service experience)
  • Graduate

Job description:

  • Key areas of responsibility: Assists patients with information and provides necessary services upon their arrival or departure from the hospital. Is responsible for Order Entry, Cash & Billing and handling Insurance.

Main Job Tasks:

  • Responsible for Order Entry, Cash & Billing and handling Insurance.
  • Provide general information on the services offered by the hospital.
  • Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water.
  • Directs guests, patients, relatives and vendors to the appropriate departments or staff.

Is responsible for the console:

  • Telephonic appointments for consultants are taken.
  • Takes messages for staff & consultants.
  • Handles all external & internal incoming calls across the hospital.

Is responsible for Outpatients :

  • Registers patients / customers,
  • Screen patients and assign to the appropriate consultants
  • Accompanies/directs patients to various departments/nursing stations.
  • Moves charge sheets to various departments.
  • Ensures that bills are paid and medicines are collected.

Is responsible for Inpatients :

  • Admissions from OPD & ER / Emergency Admissions.
  • Getting the consent form signed by the inpatient relatives.
  • Explaining about visiting hours passes, admission kit, valuables, tariff sheets, phone activation, cafe, nurse stations, folders, wristband, room familiarization, provides important phone numbers etc.
  • Provides information on top up deposits to customers and follows up and ensures that deposits are collected.
  • Visits patient rooms on a daily basis.

Heath Screens :

  • Assists in the health check for corporate/ non-corporate.

Order Entry :

  • Ensure all items mentioned on the charge sheet are charged to the patient.
  • Ensure all items are billed from the correct departments
  • Any discrepancies are brought to the immediate attention of the Customer Care Executive
  • Coordinate with consultants to charge the correct consultant fee to the patient.
  • Ensure that patients waiting time is reduced at the order entry counter.

Billing & Handling Cash :

  • Ensure receipts are made for all payments received
  • Ensure that patients waiting time is reduced at the cash counter.

Insurance :

  • Ensure timely reply to all queries from the TPA in coordination with our consultants.
  • Keep the patient updated on the status of their cashless facility.
  • Ensure collection of non-medical expenses or any such expenses which will not cover by the corporate or TPA before a patient leaves premises.
  • Ensure all original documents along with the bills are retaining by us for claiming the same from respective TPA / Corporate.

Others :

  • Compiles and monitors bed status reports.
  • Reports any incidence that occurs at the facility to the Supervisor/Customer Care Manager.
  • Ensure visitors adhere to the companies visiting hours.
  • Arranges for baggage handling and other services requested by patients and relatives.
  • Assists patients with a wheelchair or any other requirements.
  • Arranges for incoming and outgoing courier/letters to dispatch.
  • Assists in camps, health check programs, CME’s etc.
  • Participates in educational programs and in-service meetings.

Preference will given to local candidates / aspirants with Hospital / Clinics / Medical Center /Hotel / Aviation / Travel / BPO / Call Center experience. Candidates / Aspirants ready to relocate to Hebbal – Bangalore on their own can also apply. Aspirants are requesting to E-mail resume in MS word format only along with a photograph and with details on current fixed salary + incentives if any and expected salary.

“Application for the post of Customer Care, Billing, and Insurance Assistant at Columbia Asia Hospital – Hebbal, Bangalore” in a Subject column when writing/ sending/forwarding E-mail.

Note* You can also send / text message to 9886300305 if we do not respond to your call or email.
You should be flexible to work for rotational and night shifts.

Company Profile:

Columbia Asia Hospitals Private Limited

Columbia Asia has developed a unique model for hospitals. We deliver advanced medical care through facilities located in neighborhoods, rather than the central city. With sophisticated hospitals based in their communities, patients have dramatically improved access to quality affordable care

Recruiter Name: Pratap

Contact Company: Columbia Asia Hospitals Private Limited

Email Address: career@columbiaasia.com, pratap.g@cloumbiaasia.com

Website:https://www.columbiaasia.com/india/hospitals/hebbal/overview

Telephone:9886300305

Reference Id: Customer Care Assistant – Hebbal, Nov-2018

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