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PSW Global Solutions Spot Offer for Enterprise Support Engineer

PSW Global Solutions Spot Offer for Enterprise Support Engineer

The company of PSW Global Solutions Spot Offer for Enterprise Support Engineer. If you are interested then go through the following details.

PSW Global Solutions Spot Offer for Enterprise Support Engineer

Job details:

  • Role: Enterprise Support Engineer
  • Role Category: Back Office/Web/Transaction Processing
  • Salary: INR 1,25,000 – 3,00,000 P.A.
  • Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
  • Employment Type: Permanent Job, Full-Time
  • Industry:BPO / Call Centre / ITES

Keyskills

  • Virtualization
  • Linux server administration will be an added advantage
  • Windows server administration
  • Hands on experience with EIGRP, VLAN’s and firewall rules will be a plus
  • IP Addressing, Subnetting, DHCP, DNS, HTTP, HTTPS, POP, IMAP
  • LAN & WAN Network Administration
  • Excellent verbal & written communication skills in English
  • VM Ware, Hypervisor, Office 365
  • Cloud computing
  • Experience in a Web server, mail server, FTP server, application servers will be a plus
  • Systems Administration
  • Routing & switching
  • CCNA, CCNP will be a plus
  • Ability to diffuse tensions and handle irate customers
  • Subnetting

Qualification:

  • Any Graduate – Any Specialization
  • B.Tech/B.E. – Any Specialization, Computers
  • B.Sc – Computers

Job description:

  • Maintain consistent Customer Satisfaction scores
  • Follow up on customer reported issues and take them to resolution
  • Follow ITIL based processes involving Incident Management, Change Management & Problem Management to resolve issues
  • The issues reported will be in the area of System & Network administration
  • Resolve issues with systems, printers, firewalls, routers, switches, access points, windows & Linux servers
  • Co-ordinate with internal/external departments to resolve customer issues
  • Work in various shifts that are rotational on a bi-weekly basis
  • Use superior customer service skills and scripts to diffuse tension
  • Resolve customer reported issues via Phone/Email/Chat
Get in touch with VASANTHI HR@9500123353 – Call/ Text or mail your resume topradevconsultancy@gmail.com if you are interested.

Ideal Candidates:

  • Prior experience in configuring routers, firewalls, switches
  • Experience working in an ITIL based service management company for an American / European customer
  • Prior experience working for the operations of an ISP

Company Profile:

PSW Global Solutions

Founded in 2018, Recruiting + Staffing Services is an independent specialized recruiting and staffing firm in Tamil Nadu. We are committed to the long-term success of our company through superior customer and candidate service.

We Provide quality of service, an intimate knowledge of a broad range of technologies, a delivery methodology for low-cost rapid implementation, and a team of highly-skilled professionals with expertise in numerous vertical industries.

Recruiter Name: Vasanthi

Contact Company: PSW Global Solutions

Telephone:9500123353

Reference Id: Vasu

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